Refund policy
At Ara Atelier, each piece is crafted with care and intention. If for any reason your purchase does not meet expectations, we are here to assist you.
Returns
We offer a 15-day return window from the date of delivery.
To be eligible for a return, items must be:
Unworn and in original condition
Returned with original packaging
Accompanied by proof of purchase
How to Initiate a Return
To request a return, please contact us at:
Once your request is approved, we will provide instructions on how to proceed with your return.
Please note: Items sent back without prior approval will not be accepted.
Custom & Made-to-Order Pieces
Custom, personalized, or made-to-order pieces are final sale and not eligible for return or exchange.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at:
We will review the issue and resolve it promptly.
Exchanges
At this time, we do not offer direct exchanges.
If you would like a different item, we recommend placing a new order after your return is approved.
Refunds
Once your return is received and inspected, you will be notified regarding approval.
If approved, refunds will be issued to your original payment method within 5–10 business days.
Please note that processing times may vary depending on your bank or payment provider.
Shipping & Return Costs
Shipping charges are non-refundable.
Return shipping costs may be the responsibility of the customer unless the item is defective or incorrect.
Client Support
For any questions regarding returns or your order, please contact us at: